Thursday, April 21, 2011
Broken Bit Update
In the post below I shared that my Myler bit had broke at the trail ride. I sent Toklat (who owns the Myler line) and email on Tuesday, with photos of the bit, explained it had broke, but did not want to send it to them, as I had sentimental value due to the rides we have done in it. I just wanted them to be aware of it breaking, as I had someone else mention they had seen one break. Well, today in the mail, Toklat sent me a brand new bit!!! Now, is that customer service, or what??? We have been using Toklat products for years. I still own one of our original Toklat trail breast collars we bought in the mid 80's!!! I thought I should share about their customer service, in this day and age of some companies never even replying to concerns. I had gotten years of use out of the bit, and did not expect anything from them.